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40Episodes
Category: Business

Neal Topf and Paul Catherall discuss all things CX related in an informal setting. A fireside chat without the fires

Episode 37 - “Building your Multi-Faceted, Multi-Skilled CX team” with Annette Franz

December 28, 2020
Explore what a CX professional and team looks and feels like, and, more importantly, what are the skills needed to do this job.
 
For anyone remotely involved in any part of CX, regardless of the industry, Annette is a thought leader, passionate, insightful and someone that you should be following and listening to!